Our policies

Lowest price guarantees

We claim our prices are the lowest on the Internet. If prior to your purchase you find a lower price from a local store, an online competitor or in a catalog for any item we sells, we will not only match the lower price, we’ll beat it by an additional 10%.

Many area rugs look alike but are not identical. To qualify for a price match, the competitor’s product must be the exact same brand, item number, pattern, material, size, shape and color as the one we offer for sale.

 

Returns and exchanges

At Kenka rug outlet Toronto, there’s never a restocking fee or handling fee.

We offer a 7 days easy exchange or return on every rug we sell.  If you are unhappy with your purchase for any reason within 7 days of receiving, you may return it – no questions asked (returning postage is your responsibility). Please Note: size 9x12 or larger are final sale.

We will then refund product price you paid (shipping cost is not refundable).

1. All returns must have Return Authorization number(RA#) prior to sending back. We can NOT process any return or refund without RA#.

2. Please contact us before return item, we will then provide you RA# and instructions on how to return your item.

3. Rugs need to be repackaged like new in the original packaging or an equivalent of the original packaging.

4. Ship using any carrier you choose that can provide a tracking number for your package. Ship to the address given to you by our customer service department. Postage is your responsibility.

5. When the rug is received in the original condition your credit card will be refunded or an exchange can be made, whichever you prefer. Refund will be made by us within 24 hours after confirmation of rug conditions, credits may take 3-10 business days to post back to your credit-card.

6. Returned rugs must be in original unused condition. Returned rug may be refused or assessed fee if soiled, pet hair or stains are present. Sorry, No Returns Possible On Clearance Rugs or Customized Rugs.

 

Free delivery shipping

*Most of our rugs will be shipped out in 1 business day. We are using major delivery company to deliver our rugs. Most of Canadian cities and provinces are covered by our free delivery service. However due to the nature of large size of Canada, we do not guarantee that we will ship to some rural or remote areas. We reserve the right to refuse shipping to the areas where are without delivery service or with high amount delivery charge.

 

Color Accuracy

All our rug photos were taken from real items, the digital images we display have the most accurate colors possible. However, due to differences in computer monitors or under the different lighting sauce, we cannot be responsible for variations in color between the actual product and the screen.